What’s New?
We’ve introduced a brand-new Product Review Submitted trigger, built exclusively for the Platform Ecommerce Stores. This trigger allows users to automate workflows the moment a customer submits a product review—making it easy to respond to feedback, manage reviews, and drive engagement automatically.
The trigger is available under the Ecommerce Stores category in workflow triggers.
Trigger Highlights & Configuration
- Product Review Submitted Trigger
- Triggers immediately when a customer submits a product review for an Ecommerce Store product.
- Enables workflows for review moderation, internal alerts, customer follow-ups, and more.
- Available Filters- Users can fine-tune when the trigger fires using the following filters:
- Global Product:Single-product selection. Only one product can be selected at a time.
- Review Comment:Filter based on review text. Supports conditions like contains a phrase.
- Review Headline:Filter based on headline content. Supports conditions such as -Contains a phrase, Is not empty
- Review Rating:Filter by star rating (e.g., 1–5 stars)
- Store Name:Trigger workflows for reviews submitted to a specific store
- User Email:Filter reviews submitted by a specific customer email
- User Name:Filter based on the reviewer’s name. These filters allow users to build highly targeted review-based automations.
Images
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article